Description
Welcome to this four-in-one course bundle on Conflict Resolution: Transforming Tension into Opportunity. Each
course will take you on a journey through conflict in the workplace, how to deal with conflict appropriately, how to
effectively resolve conflicts and how to manage conflict in a positive manner.
1 – Conflict Resolution; This course presents productive ways to manage workplace conflict. Effective conflict
resolution reduces distraction, increases performance and gives employees confidence that their concerns will be
heard, taken seriously, and fairly addressed.
2 – Dealing with Conflict; In this course, you will find out what conflict is and why it occurs. You’ll learn strategies for
resolving conflict. And you will learn how to handle anger.
3 – Conflict Management; This course examines conflict in the context of organizational behaviour. By exploring the
difference between functional and dysfunctional conflict, you will learn the positive and negative impacts of conflict
and learn strategies for diagnosing and resolving conflicts. You will also learn how to use functional conflict in your
organization to increase innovation and creativity.
4 – Resolving Conflicts in The Workplace; Best-selling author Jon Wortmann uses his 25 years of experience
teaching conflict resolution to demonstrate how conflicts can be great idea generators, and organizations such as
Google have proved it.