Description
Simmering conflicts are toxic to the workplace—in terms of both atmosphere and productivity. However,
most conflicts can be diffused or completely cleared up with conflict resolution techniques. Knowing
these tools and how to use them is critical for managing disagreements in the workplace. In this
interactive multimedia e-learning course, participants will learn how to prepare for conversations about
conflict, how to conduct conflict resolutions, and how to ensure that everyone honors their agreements.
In addition to the eLearning, this course provides downloadable resources, templates, and a course
workbook in PDF. Each module has a knowledge check and final assessment.
